Refund Policy
SuperTradies subscriptions come with a 30-day money-back guarantee. Where you're refunded depends on where you paid — the store that took your payment is the one that processes the refund.
Effective August 6, 2026
Where you bought it is where you're refunded
Match your purchase channel below to find the right refund process.
Web subscriptions (Paddle)
Purchased at supertradies.com or in the web app. Sold by Paddle.com Market Ltd, our Merchant of Record.
Request a refund within 30 days of purchase via the Paddle receipt email link, or by emailing billing@supertradies.com and we'll route it to Paddle on your behalf.
iOS subscriptions (Apple)
Purchased through the SuperTradies app on the App Store, billed to your Apple ID.
Apple, not SuperTradies, processes these refunds. Request one at reportaproblem.apple.com or via Settings → [your name] → Subscriptions on your device.
Android subscriptions (Google Play)
Purchased through the SuperTradies app on Google Play, billed to your Google account.
Google, not SuperTradies, processes these refunds. Request one at play.google.com/store/account or through the Google Play Store app under Subscriptions.
Refund FAQ
If you're not satisfied with a SuperTradies web subscription within 30 days of the original purchase or a plan upgrade, tell us why and we'll issue a full refund for that charge via Paddle.
The 30-day window applies from each charge date, including renewals. If you cancel after being charged for a renewal you didn't mean to keep, contact us within 30 days of that charge.
No. Apple and Google collect payment for in-app purchases and control refunds for those transactions; we don't have the ability to issue a refund on a charge processed by their systems. Use the Apple or Google links above.
Refunds for jobs you've billed to your own Clients through SuperTradies are between you and your Client — you control and issue those refunds from your dashboard. This policy covers only your SuperTradies subscription charges.
Once approved, Paddle refunds typically post to your original payment method within 5-10 business days. Apple and Google timelines are set by their own processes.
Billing questions: billing@supertradies.com
See also: Privacy Policy and Terms of Service.