Client Portal

What your customers see in the client portal

4 min readUpdated January 30, 2026

The client’s view

Every client gets a private portal link, sent automatically with their first quote or job confirmation — no account creation required on their end.

Quotes

Clients can view itemized quotes and approve or request changes directly from the portal. Approvals are timestamped and stored on the job record.

Live tracking

Once a technician marks a job “En Route,” the client sees a live map and estimated arrival time, the same GPS status your dispatch board shows internally.

Job history and invoices

Past jobs, invoices, and payment receipts are all available in one place, so clients aren’t emailing your office asking for a copy of last year’s invoice.

What clients can’t see

Internal notes, technician contact details, and pricing on saved line items stay private — the portal only ever shows what’s relevant to that client’s own jobs.

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